We take great pride in creating fond memories for our guests to take home and cherish. It’s always great to
receive their feedback so we know what we are doing right and sometimes tips on what would work better.
Here are a few of the comments we have received from our guests.
"Just had our first break with Highland Heritage.Our courier John Reilly was a star, very knowledgable and very pleasant. The Royal hotel was fantastic, Lovely rooms and lovely public areas. Alex and his staff were brilliant. The food was superb. The Highland concert with the piping in of the Haggis was a superb touch. All the little extra touches such as the red carpet when we arrived, Alex in his kilt the flame torches along the driveway made this like a 5+ star holiday."
Mr T Kelly
“Just got back home after a five day holiday at the Alexandra hotel – what a wonderful holiday, the staff at the hotel could not be faulted, our driver Colin was brilliant his knowledge and his humour made our tours so enjoyable. Ruth and her staff made our stay at the Alexandra a happy comfortable experience, the food was excellent, the entertainment was a pleasure. The staff at the Alexandra are a credit to Highland Heritage holidays.”
Mr & Mrs Levers
“My husband and myself returned home on the 15th March from our first ever Highland Heritage holiday. May I please say thank you for a lovely holiday where we both really enjoyed every aspect of our stay with you. Finally the staff you have are really well trained and John our driver was very knowledgeable and also very entertaining. Best wishes to you all and hope to be there again later in the year.”
Mrs D Beamish
December 2012 / January 2013
"This was a fantastic holiday from the moment we board and lasts until we are dropped off. All your staff are pleasant, helpful and efficient. The food and service is second to none, as is the comfort and cleanliness.”
Mr I Bowers
“We had a very enjoyable Christmas at the Ben Doran Hotel. Whenever we visit Scotland it is with Highland Heritage. The staff are always polite and helpful”
Mrs J Marlowe
“We have just enjoyed our first ever Christmas holiday away from home. From being picked up to being brought back, the holiday was a complete joy. Everything at the hotel was perfect.
The evening entertainment was like being at a massive family party”
Mr & Mrs Draper
“My wife and I spent the most wonderful time between Christmas and the new year at The Dalmally. Thank you again to you and your staff for a lovely break”
Mr J Storr
“Our recent stay at the Dalmally hotel was excellent, we would just like to thank Alex and his staff for a wonderful time, our stay was very relaxing from the rooms to the food and tours, we would also like to thank the drivers for an entertaining and knowledgeable tour, thank you and hopefully see you again when we visit again”
Mr & Mrs Sharp
“I’ve just had a fantastic Christmas break at the Royal…
...You are still the best travel company in the country. Please keep up the good work”
Ms S Pell
“We went on a Highland Heritage holiday in mid October, and were based at the Ben Doran. What a magical setting in the foothills of the highlands. The staff were very attentive, the hotel was spotless, with entertainment every night. The room was beautiful, and the views tremendous. Apart from all this, daily tours to different Scottish locations through breathtaking scenery made this stay very special. The menus in the hotel change daily, with choices of superb food' which makes a huge change from the normal fare on tours.
Absolutely Top Notch!!"
“Many thanks to the staff at the Ben Doran Hotel & our Driver John for an absolutely fantastic holiday. Thanks to John and our relief driver, Bill, their knowledge of the places we visited on our tours was brilliant. The food & entertainment along with the tours was 100% perfect. Could not fault a thing. We made some wonderful friends from Barsnley whilst there and are keeping in touch with them.
We are now looking forward to holidaying again with you in April of next year and cannot wait."
Mr & Mrs Homer
"Would just like to say we have just returned from a tour with your company. We have had a wonderful time and I would like to say that 'Joe' our coach driver was very friendly & professional - he made the whole holiday great. His knowledge of the area was excellent and his driving skills were impeccable. Please pass on our thanks for a wonderful holiday”
Ms C Cooper
“To the manager and all staff including Bill our fantastic tour driver at Ben Doran hotel. Thank you for an unforgettable holiday from the moment we boarded our coach until we left the coach at our home destination we were looked after by your amazing staff.
The hotel, the lovely food and the beautiful surroundings made this a holiday we will remember for a long time. We definitely hope to return to sample more of your amazing Scottish hospitality.
A very big thank you to everyone.
Eddie & Chris Fursdon
"We would just like to say a big thank you for a lovely holiday just spent with you. You have a wonderful team working for you, the kitchen staff did you proud each day and the rest of the crew worked tirelessly waiting tables, serving coffee, working the bar and cleaning the rooms, and always with a smile and very polite, you should be very proud of them all.
Patrick our driver and Ann who we had for a couple of days were very informative and the journeys were always smooth ones, they were also very accommodating to peoples needs.
Thank you again”
Mr & Mrs Steed
“I have just had a 5 day holiday at the Ben Doran Hotel with my friends June Pallister and Jo Robinson and we had a wonderful holiday. We were looked after from getting on the bus at Middlesbrough by our coach driver Graham, when we arrived at the hotel the manager and staff were there to greet us.The hotel staff, bedrooms, food, entertainment,coach tours and drivers were excellent and could not be faulted. June and I will see you all again in December and we cannot wait.” M. Cooper
“I have recently returned from another holiday in Oban. We all enjoyed our holiday. The Alex was extremely good, as always. Unfortunately, I was taken ill half way through the holiday. The Manager, Bryan, was very helpful to my daughter when it was possible that she might have to stay over, also enquired about my health each day. Many thanks Bryan.” Mrs Pace
“Just back from V.B.S.Tour fantastic value for money.Excellent food and entertainment at Dalmally hotel.We had to very knowledgeable driver's in Colin & Paul the relief driver.Good luck for the future!" Malcolm & Brenda Spittle Cannock
“Hi, A big thank you to all the staff & Drivers At Dalmally Hotel, Just had brilliant 8 days. Thanks very much.” Les Evans
“Just been to Dalmally - had a super time - met nice people and was looked after very well by Alex and all his staff - Thank you.Will definately come back.” Jean Shaw
“We've just come back from a 5day tour with you must be about 5th or 6th now we stayed at Ben Doran this time. had a great time as usual Graham our driver was brill always pleasant polite & friendly & as I'm disabled he was always there to help me on & off the coach. we missed the torch going through Tyndrum as we decided to go on the trip to Fort William & Mallig. we've been to fort William before but never to Mallaig so glad we did I fell in love with Mallig so peaceful there. & the Royal yacht well what can I say. We will see you all again very soon I hope.” Linda Maidment
“Just got back from the Dalmally hotel we have enjoyed the 6 days and look forward to another. Great manager and staff couldn't do enough for you always cheerful. Hotel room so comfortable clean towels every day and so clean. Our driver was superb despite the difficulty of extreme traffic congestion on the way home he remained cheerful, very knowledgeable on the tours and helpful. The weather helped only rained on Thursday afternoon. Thank you all for making my first coach holiday a very memorable one. See you all next time.” Ken Keil
“We had a super holiday 8 day castles and gardens may 14 did it last year also, enjoyed it so much we came again, the manager at the Dalmally was a joy, it was fun all the week such a charming man .also many thanks for the lovely plant,the one we had last year is beautiful now and in full bloom,hope the new one grows same.” Dorothy Clarke
“Thank you for a lovely holiday last week we wish we were still there in Scotland.” Michelle Ford
“Had a lovely stay at the Alexandra in Oban last week.” Doreen Brooks
“Had a lovely break at the very pretty Ben Doran Hotel in Tyndrum last week - fantastic customer service by all the staff and a particular mention has to be made for our driver Paddy - couldn't fault him! Highly recommended, will be back.” Kath Woollen
"The Dalmally hotel was exemplary with breath taking surroundings. The hotel was clean, well
presented and the staff exceptionally friendly and helpful." D. Humpherson